Have you addressed this seam with the fabricator? Have you addressed the "pitting" with the fabricator? Typically these "pits" would have been filled long before the top made it to your house. At some point you need to cut your loses with these guys if the this has been as bad as described and move on, only you can tell at what point that is

I've reached out to Daltile several times regarding the pitting issue, but I keep getting redirected to customer service, who advises me to contact the fabricator. Unfortunately, my relationship with the fabricator soured after I posted a one-star review with photos highlighting the 2nd installation issues. Consequently, they are no longer an option for resolving the issue. Both the Kitchen Design center and the fabricator were informed that I wouldn't entertain a fourth visit or replacement. I'm considering pursuing legal action through small claims court, but I wanted to gather other perspectives first. They have suggested that I'm being unrealistic in my expectations. This is from the 2nd install.

Stop at the Daltile showroom or dealer and escalate the issue.

If you are considering litigation, then be sure to document all your issues in writing. Phone calls are not proof of anything. So instead of calling Daltile, the Kitchen Design Center, and the Fabricator, you should be emailing or texting. If you do call, follow up with an email that describes the conversation so that you have a record. Write down dates and organize.

Your state may have what is called a "Notice and Right to Cure" statute that requires that you provide your contractor with notice and an opportunity to cure the alleged defect prior to initiating litigation. Generally, you must send them this notice 60 days before filing a lawsuit or your lawsuit may be dismissed from court. The "Notice and Right to Cure" doesn't mean that you have to use them to do the repair. Someone else can do the repair, and they would pay for it. This is something that you should research prior to filing in small claims court.

In the meantime, stop the bad reviews on the internet. Depending on what you say in them, they can be used against you should this go to court. While I imagine the reviews can be helpful in getting their attention, as you have found, it also angers those involved in the situation.

Everything has been via email and I have all documentation. I made sure the review was basic and factual. The photos said it all.

Connie:

Your seam appears to have been tooled improperly; they've pulled the adhesive from the seam, creating the pits in it. It may be possible to tint some super glue, fill them, and scrape to flush. Otherwise, your seam seems to be within industry standard of acceptability.

The pits appear to be a manufacturing defect or could be fabricator/installer error. You could try the same trick with them.

I've gotten my share of bad reviews in the countertop/sink business. None made me angry. Bad reviews are an opportunity to apologize and/or explain your side of an issue. If any potential customers don't do business with me after reading my response to a poor review, thank goodness as they're not my type of customer and I'm grateful a poor review weeded them out. Beware of any business that has all 5-star reviews; that's just not believeable.

Joseph Corlett, LLC I've not received one apology or sorry thru this whole mess. I can say that would have eased the tensions/frustration some. Thank you for your advise.

Miranrdi. No lawyer was ever mentioned to them. I let them have 3 chances to give a quality install/product. It was not till now that I will start the legal action.

^^^honest person who really would want to fix the issue, would fix the problem before somebody will finally gets so frustrated to mention or not mention lawyer. Once again, let's blame the customer who got finally frustrated after a few poor attempts to fix the problem. Ridiculous

"This is 100% a fabrication issue, not a manufacturer's issue."

Minardi:

You can't make such a statement from internet pictures. The pits could very well have arrived in the slabs from the manufacturer and the fabricator missed or ignored them. It's kind of moot though because once you touch a slab you own it, according to the manufacturers.

3 FAILED fabrication attempts does say that the issue is the fabricator. Does the money trail go through the kitchen designer or general contractor? That’s a pressure point. If paid direct, dispute the charges.